💎 Luminique Return &Refund Policy
At Luminique, your happiness means everything to us. We truly hope you love your purchase, but if something isn’t quite right, we’re here to help. 💌 Please reach out to us at Service@luminique.us within 7 days of receiving your order, and we’ll do our best to make it right.
✅ Returnable Items
We accept returns/refunds if:
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Your item arrives damaged or defective.
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You receive the wrong size or color.
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You receive an item that is not what you ordered.
❌ Non-Returnable Items
At this time, jewelry pieces are non-returnable.
✨ But don’t worry — if your jewelry arrives damaged, defective, or incorrect, you are still covered and eligible for a full refund.
⏱ Processing Time
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Once your request is confirmed, we’ll process it within 1 business day so you don’t have to wait long.
📦 Return Address
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If your return is approved, we’ll provide you with the nearest return address within 1 business day.
⚠️ Please do not send your item back to the address on the package — it’s not our return facility and may delay your refund.
💳 Refunds
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Once your return is received and inspected, or your refund is approved, we’ll issue a refund to your original payment method.
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Refunds are usually completed within 1 business day.
✨ Our Promise to You:
We want you to feel confident shopping with us. If anything goes wrong, we’ll always do our best to make it right, quickly and kindly.